Terms & Conditions

Product Variability

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While every effort is made to supply the product and packages as described on the website, sometimes due to seasonal variation and overseas manufacturing there may be variances. You will always receive the minimum quantity mentioned and sometimes you may even get additional quantity than that listed on our website. You will never receive lesser quantity, and we will notify you if any major variation is needed to full fill your order.

Returns & Exchange Policy
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Due to hygiene reasons and the nature of our products we cannot offer any refunds or exchanges. Additionally, due to our economical prices we are unable to process any exchange requests for products in our package. Once a payment has been made it cannot be refunded and no exchange can be made on the package selected. Please choose your products carefully.

Delivery policy
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 Brisbane Delivery Rates

Free Delivery for orders above $45!

$9.95 for orders under $45!

 Sydney Delivery Rates

Free Delivery for orders above $45

and within 15 Kms of Rydalmere

$9.95 for orders under $45 

and within 15 Kms of Rydalmere

Free Delivery for orders above $80

and distance greater than 15 Kms from Rydalmere

$9.95 for orders between $45 - $80

and distance greater than 15 Kms from Rydalmere

$15 for orders under $45

and distance greater than 15 Kms from Rydalmere

 

Melbourne Delivery Rates

Free Delivery for orders above $45

and within 20 Kms of Sunshine West

$9.95 for orders under $45

and within 20 Kms of Sunshine West

Free Delivery for orders above $80

and distance greater than 20 Kms from Sunshine West

$9.95 for orders between $45 - $80

and distance greater than 20 Kms from Sunshine West

$15 for orders under $45

and distance greater than 20 Kms from Sunshine West

 

Available delivery dates and times will be displayed at the checkout page. Your box will be left outside your door (or any other location specified by you) incase you are not home. DIY Catering and it's drivers are not liable for any loss after box has been delivered. Box will arrive in an esky box to maintain temperature, but should be transferred to the fridge/freezer as quickly as possible.

Pickup policy

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All locations Free Pick-Up 

You can select your pickup date and time on the cart page prior to checkout. Once an order is placed we cannot change your pickup date and time so please ensure you select a convenient and suitable time and leave plenty of allowance for traffic.

We will give you the package in a sealed box which will maintain optimum temperature during your drive back. We recommend you transfer your product to a freezer as soon as possible after pick-up, unless you are going to be using the products the next day in which case they should go in the fridge.

Storage 
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Our products are kept at optimum temperature prior to delivery and due to being sealed in a box the package will maintain temperature during transit. We recommend transferring the products to your freezer at the earliest to ensure optimum temperature is maintained, unless you plan to use the products straight away, in which case just let them defrost naturally or in the fridge.

Allergies
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As multiple products make up each package we recommend you read the ingredients on each product for accurate allergy information as per your circumstances.

Preservatives
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All our products and natural and preservatives free except ras malai and few milk based sweets which have a minimum amount of preservatives as required by food regulatory bodies. 

 

For any enquiries or feedback on your purchase please contact us at admin@diycatering.com.au or use the contact form.